LEGAL COMPLIANCE & TERMS
Enterprise Terms
& Service Conditions.
Please review these governing terms and Acceptable Use Policies carefully before provisioning or deploying workloads on Masdika infrastructure.
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Last Updated: June 12, 2026
V4.0 LEGAL1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Masdika's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials;
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on the website;
- Remove any copyright or other proprietary notations from the materials;
- Transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Masdika at any time.
3. User Responsibilities
As a user of our services, you agree to use our platform responsibly. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
4. Limitations
In no event shall Masdika or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Masdika's website, even if Masdika or a Masdika authorized representative has been notified orally or in writing of the possibility of such damage.
5. Disclaimer
The materials on Masdika's website are provided on an 'as is' basis. Masdika makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
6. Refund Policy (All Payments are Final)
All sales and payments are strictly final (No Refunds). We do not offer refunds, partial or in full, under any circumstances for any of our services (including but not limited to VPS, Managed K3s, File CDN, and API Hub). Please ensure you have read the rules carefully and reviewed your order before making a payment.
7. Prohibited Activities
Users are strictly prohibited from using our VPS or server services for the following activities. Violation of these rules will result in unilateral service termination (suspend/terminate) without any refund:
- VPN / Proxy / Tunnels: Installing VPNs, Proxies, or Mikrotik CHR on regular VPS is prohibited. We provide specialized packages for such requirements.
- Crypto Mining: Cryptocurrency mining of any kind that causes abnormal CPU load is strictly prohibited.
- Malware & Phishing: Distributing malware, viruses, trojans, or creating phishing and scam sites is strictly forbidden.
- DDoS & Hacking: Using our servers to launch DDoS attacks, port scanning, bruteforcing, or any hacking activities is prohibited.
- Spamming: Sending spam emails or illegal mass mailing is strictly forbidden.
Please read these rules carefully. By using our services, you fully agree to this policy.
8. Acceptable Use Policy (AUP)
This policy governs the usage rules for Masdika facilities included in the services used by our customers.
Content & Websites
Customers are prohibited from hosting content or websites that are related to or feature:
- Pornography, gambling, racism, insults, and violations of public decency.
- Materials that may provoke conflict, unrest, or terror.
- Copyrighted materials used without the owner's permission.
- Ponzi schemes, pyramid schemes, fraud, and phishing.
- Online sale of drugs without valid authorization or contrary to FDA/BPOM regulations.
- Any other materials that violate Indonesian or International laws.
- Materials prohibited by ISPs or Datacenters.
Email Facilities Usage
Customers are prohibited from using email facilities on our servers/VPS to:
- Send SPAM and/or Unsolicited Mail, or intentionally receive such emails.
- Send mass emails for any reason and/or conduct mail bombing.
- Send materials prohibited under the "Content & Websites" section.
Resource Usage (CPU/RAM/Storage)
Resource usage on VPS/K3s services must not be extremely excessive to the point of disrupting node stability (except for Dedicated packages). If usage exceeds reasonable limits and continuously disrupts other customers, the system reserves the right to throttle network speeds or temporarily shut down the instance.
9. Sanctions for Violations
- Masdika reserves the right to permanently suspend and/or terminate the customer's service for any AUP violations, with or without prior notice.
- Masdika reserves the right to terminate services with no guarantee of a refund (No Refund).
- If the violation is considered minor, Masdika may opt to send a warning via email first.
- Masdika reserves the right to impose fines or report to the authorities any customer who intentionally commits criminal or illegal acts.
10. Abuse Handling & Reporting
Phishing / Scam / Malware / Fraud
Upon receiving a valid report regarding such content, Masdika will investigate and reserves the right to immediately suspend/terminate all related services without the client's consent to protect network integrity.
DMCA / Copyright
Masdika acknowledges DMCA and reserves the right to respond to copyright infringement claims. Valid reports may result in access suspension to the respective services until the client addresses the complaint.
Abuse Contact
To report any form of abuse, you can contact our team via the Support Ticket system in the dashboard or reach out to our official email at [email protected].
11. Disclaimer
- Masdika reserves the right to change its policies at any time without prior notice. Users are expected to review this page periodically.
- Masdika is not responsible for any emails or content uploaded or hosted on the Customer's services.
- Masdika can and will provide user information to authorities or law enforcement when required, in accordance with applicable laws. The services provided by Masdika may only be used for lawful purposes.